Customer Care

Terms and Conditions 

Please spend some time to read through the our Terms and Condition carefully to ensure a pleasant shopping experience. Thank you!!


Ordering:

1. Submit the order form ONLY if you 100% sure of buying. No dead buyer!
2. Please do not transfer money until you have received an invoice from us, unless otherwise stated.
3. If you did not receive any invoice in your mailbox, try checking your spam folder.
4. Should you have any queries, please drop us an email. We'll be glad to get back to you as soon as possible.

Laundry care:   



WHAT'S AVAILABLE

As suggested by the title, this post contains everything that's still available for sale! Once we remove a collection from the 'View our past collection' section, whatever we still have will be added to this post.

Also, Last Chance to Buy features collection of items that we initially thought were sold out, but due to counting error, they are actually still in stock.

SALE ITEMS

Grab yourself some apparels which are going for dirt cheap prices!

PAYMENT DETAILS


1. Payment can be made via ibanking or ATM transfers to Her-FashionWorld's POSB/DBS or UOB accounts.

The only difference is that for ibanking, you only need to provide us with you ibanking nick, Date & Time, Amount & Ref No., and for ATM transfers, you will need to send us a photo of your receipt! It's that simple!

2. We go by a First-to-Pay policy. This means that even if you have received an invoice from us, it is the lady who makes payment first who will get the last piece of the item.

3. We have a 24-hour payment policy. Please make your payment within 24 hours from the time we have sent you the invoice.

4. Dead buyers who go missing after placing their orders will be blacklisted. We appreciate it if you let us know that you have decided to back out of your order ASAP!

5. Prices are fixed, so PLEASE do not haggle with us!


SHIPPING & HANDLING

1. Normal postage cost $1.50 for the first item, and $0.50 for every subsequent item ordered.

2. Please add an additional $2.24 if you wish to upgrade to registered postage. This is a one-off charge to the total amount, and will not increase even if you were to get one, two, or three items. You may realise that we quote an addition of $3.74 to make your postage registered in all our collections. This is because it includes the $1.50 for regular postage (i.e. $1.50 + $2.24 = $3.74)

3. We are not responsible for items lost in the mail if you opt for regular postage instead of registered postage.

4. We DO NOT meet ups due to extremely hectic schedules.

5. Exchange policy is only strictly for faulty items, and we will do a one-for-one exchange. Only when we have ran out of the item will we allow exchanges for a different item of similar or lower value. You can also exchange it to an item of higher value, provided that you are willing to do a top-up.

INTERNATIONAL SHIPPING

1. We only allow payment via PAYPAL for our overseas customers

2. Please note that there will be a 5% PayPal transaction fee

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For any other enquiries, please do send us an email at herfashionworld@gmail.com and we'll get back to you as soon as possible.

* Her-FashionWorld reserves the rights to amend the Terms and Condition at all times.